Got a question ?

Most orders are processed within 2–5 business days. Delivery usually takes 7–14 days depending on your location. You’ll receive a tracking link once your order ships.

Yes, you get free shipping to EU and NA regions, we often offer free standard shipping on select products or for orders that meet a minimum total. Any active offers will appear during checkout.

Orders can usually be modified or canceled within a few hours of purchase. If your order has already been shipped, we won’t be able to make changes.

Once your order has been shipped, you’ll receive an email with your tracking number and a direct link to monitor its progress in real time.

We accept returns within 30 days of delivery for items that arrive damaged or incorrect. We don’t accept returns for buyer’s remorse or address errors.

Contact our support team at info@warmnord.com, with your order number and reason for return. We’ll review your request and provide next steps.

Refunds are usually processed within 5–10 business days after we confirm the returned item. The exact time depends on your payment provider.

Please contact us immediately with photos of the item and your order number. We’ll send a replacement or issue a refund as quickly as possible.

Yes, we carefully choose partners that follow ethical production practices and use sustainable materials whenever possible.

Yes! You can purchase digital gift cards directly from our website they make great gifts for anyone who loves cozy, thoughtful essentials.

Our friendly support team is available through info@warmnord.com, We aim to respond within 24 hours on business days.